cisco-sa-ucce-pcce-ssrf-TghHxDMediumCVSS 5.0

Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability

Published
August 19, 2026
Last Modified
August 19, 2026

🔗 CVE IDs covered (1)

CVE-2026-20314 →

📋 Description

A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.

This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.

Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.

CVE-2026-20314 — Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability (CVSS 3.1 5.0, CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:L/A:N)

🎯 Affected products17

  • Cisco Packaged Contact Center Enterprise
  • Cisco Unified Contact Center Enterprise
  • Cisco Packaged Contact Center Enterprise 10.5(1)
  • Cisco Packaged Contact Center Enterprise 10.5(1)_ES7
  • Cisco Packaged Contact Center Enterprise 10.5(2)
  • Cisco Packaged Contact Center Enterprise 10.5(2)_ES8
  • Cisco Packaged Contact Center Enterprise 11.0(1)
  • Cisco Packaged Contact Center Enterprise 11.0(2)
  • Cisco Packaged Contact Center Enterprise 11.5(1)
  • Cisco Packaged Contact Center Enterprise 11.6(1)
  • Cisco Packaged Contact Center Enterprise 11.6(2)
  • Cisco Packaged Contact Center Enterprise 12.0(1)
  • Cisco Packaged Contact Center Enterprise 12.5(1)
  • Cisco Packaged Contact Center Enterprise 12.5(2)
  • Cisco Packaged Contact Center Enterprise 12.6(1)
  • Cisco Packaged Contact Center Enterprise 12.6(2)
  • Cisco Packaged Contact Center Enterprise 15.0(1)

✅ Remediation

Cisco has released software updates that address this vulnerability. https://software.cisco.com Workarounds: There are no workarounds that address this vulnerability.

🔗 References (2)